Returns Information

LINGERIE: We offer a refund on all our lingerie, if you are not completely happy, within 28 days (less postage costs), providing that the items are unworn and the product and packaging are in perfect condition (with all tags still attached). We are unable to refund lingerie unless it is received at the address below within 28 days of purchase.

HOSIERY: If you receive a faulty item that needs to be returned due to a manufacturing fault, we will replace or refund as per your instructions. Please return it to us within 28 days of placing your order. However, once the item has been removed from the packaging, or seal broken, due to hygiene reasons, we are unable to refund or replace unless it is defective. If you simply change your mind, and the product is not faulty, you can still return it to us for a full refund (less postage costs) within 28 days of ordering, provided it is unopened, unworn, and returned in its original packaging and original condition.

Any complimentary items sent as part of your order must also be returned. If any complimentary items are not returned (e.g. promotional gifts), then these will be deducted from the total refund amount.

Simply post your returns to the address at the bottom of this page, quoting your order number. Please obtain proof of postage for your security (Miss Mayfair cannot be held responsible for returned items lost in the post or any customs tax). Unfortunately, we cannot be responsible for the costs of returns. We endeavour to process all returns within seven days. Special orders are, unfortunately, non returnable for a refund.

We reserve the right to refuse refunds on any items we deem to have been worn or damaged.

Returns address:

Leithan (MsM)
PO Box 516 NEWPORT
TF2 2JF, United Kingdom

To avoid customs charges when sending from abroad please clearly label the parcel with a customs declaration, stating “Returned Goods NCV (No Commercial Value)”.